Shipping policy

1. Order Processing

Orders are normally reviewed, prepared, and processed within 24–48 hours after payment confirmation.

Orders placed on weekends, public holidays, or outside normal business hours may be processed on the next working day.

Processing times may occasionally be extended during periods of high demand, promotional campaigns, stock verification, or operational disruption.

2. Shipping Partners

Peptides Ae Peptides works with trusted courier and logistics providers in the UAE, including services such as Quiqup.

The courier used for an order may vary depending on the delivery location, service availability, package requirements, and delivery speed.

3. Packaging and Product Protection

Products are packed securely to help maintain their condition, purity, and stability during transportation.

Where appropriate, temperature-stable or protective packaging may be used based on the product, destination, delivery duration, and expected transportation conditions.

Customers should collect and store their products promptly after delivery in accordance with the storage instructions provided.

4. Estimated Delivery Times

Estimated delivery times after dispatch are:

UAE: Within 2 Hours.

GCC countries: Approximately 3–5 business days, where international shipping is available.

Delivery estimates are provided as guidance only and are not guaranteed. Remote locations or restricted delivery zones may require additional time.

5. Tracking Information

Once an order has been dispatched, tracking information will be sent to the email address or contact details provided during checkout.

Tracking updates are managed by the courier and may take several hours to appear after dispatch.

6. Delivery Information

Customers are responsible for providing a complete and accurate delivery address, mobile number, email address, and any necessary access instructions.

BARQ Peptides is not responsible for failed deliveries, additional charges, or delays caused by:

  • Incorrect or incomplete customer information.

  • An unavailable recipient.

  • Restricted building or community access.

  • Customer-requested rescheduling.

  • Failure to respond to the courier.

  • An incorrect delivery location.

Additional delivery charges may apply where an order must be redirected or attempted again because of incorrect information or customer unavailability.

7. Courier and Customs Delays

Peptides Ae Peptides is not responsible for delays caused by courier operations, weather conditions, public holidays, customs clearance, regulatory inspections, transportation disruption, or other circumstances outside our reasonable control.

For GCC or international orders, the buyer is responsible for confirming that the products may legally be imported into the destination country.

Any customs duties, import taxes, clearance fees, permits, documentation requirements, or regulatory charges are the responsibility of the buyer unless otherwise stated.

8. Damaged or Compromised Packages

Customers should inspect their package immediately upon delivery.

Any visible damage, leakage, missing items, incorrect products, or suspected temperature-related issue should be reported to Peptides Ae Peptides as soon as possible, together with:

  • The order number.

  • Clear photographs of the external packaging.

  • Clear photographs of the shipping label.

  • Photographs or videos of the affected products.

  • A description of the issue.

Products and packaging should not be discarded until the claim has been reviewed.

9. Lost or Undelivered Orders

Where tracking shows that an order is delayed, lost, or incorrectly marked as delivered, customers should contact Peptides Ae Peptides so that an investigation can be opened with the courier.

Courier investigations and claim decisions are subject to the procedures and timelines of the applicable delivery provider.

10. Research Use Only

All Peptides Ae Peptides products are supplied strictly for laboratory, analytical, and scientific research purposes only.

They are not intended for human or veterinary use, consumption, administration, diagnosis, treatment, or prevention of any medical condition.